Holiday Inn Express & Suites Cartersville, An Ihg Hotel

Rooms were fairly new and clean, with decent appointments - 4/5. I could knock it down some more for broken elevator and pool, but I'll let that pass. The breakfast was solid. Location - it's behind a waffle house and a gas station (says a lot) on a hill, and the approach road is a mess. There is no dedicated turn in lane if you are coming from the other direction - 2/5 Service - this is the reason for the review. I mistakenly left my jacket in the room closet. Called the next day to verify it was in their lost & found (it was). The desk clerk initially offered to ship it to me at my cost, which I was okay with, but given that they charged me in full up front for my room (I'm not used to prepaying in full for a room - this wasn't a hold, it was a full charge), I asked for the courtesy of having them verify the charges for me before they did so. Clerk said that would require the manager. Okay. Waited a day. No call from the manager. Called back in, same clerk, he had a bad attitude and said it would be too expensive to ship to me (I'm paying??) and he had a bad attitude. I asked him if I could speak with the hotel manager. He, very annoyed, said I would have to wait for her to get in that morning and the manager could call me back. Manager never called. I'm a bit cynical about it, but I'm guessing he or someone else liked the jacket and decided to make an early Xmas for themselves and ignore me in the process. Not impressed. That jacket was a. Xmas present from last year. Had as much sentimental value as monetary. Enjoy the negative karma when it comes back at you.

At one time this was a decent hotel, but my last visit made me realize that, that would be my last visit. The front desk clerk was nasty (Sunday shift change), there was no hot water in half of the building and they couldn’t really switch me because they didn’t know which half it was. Kids were running amuck through the lobby as well as the pool area. It had gotten so bad they started handed out wristbands.